We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required. Your satisfaction is important to us and we always aim to provide the best products and service to all our customers. We simply require photos of said broken bulb upon which we will issue a replacement.Once replacement as has arrived, please send us an image of both bulbs together so we know the replacement bulb has arrived without any defects. Without photographic evidence, we cannot process your claim. Customers must provide a day when someone will be home for collection of return. The item "Complete Hydroponic Grow Tent Kit 315w Full Fixture Grow Light + LIGHT TIMER" is in sale since Friday, April 5, 2019. This item is in the category "Garden & Patio\Hydroponics\Grow Tents, Dry Racks & Shelves". The seller is "gchydroponics" and is located in Grimsby. This item can be shipped worldwide.